Frequently Asked Questions
Everything you need to know about your BAISI HAIR experience.
What is the quality of BAISI HAIR products?
We specialize in 100% virgin human hair. Our products are unprocessed, meaning they can be dyed, bleached, and heat-styled while maintaining their natural luster and strength.
How long does shipping take?
Orders are typically processed within 24 hours. Domestic shipping usually takes 3-5 business days, while international shipping can take 5-10 business days depending on your location.
Can I return my order if I am not satisfied?
Yes, we offer a 30-day return policy. The hair must be in its original condition, unused, and with the original packaging intact to qualify for a full refund or exchange.
How do I maintain my virgin hair extensions?
Treat the hair as your own. Use sulfate-free shampoos, deep condition weekly, and minimize excessive heat to prolong the lifespan of the bundles, which can last over a year with proper care.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible buy-now-pay-later options like Klarna and Afterpay.
How many bundles do I need for a full head?
For a standard install, we recommend 3 bundles for lengths 12-20 inches. For lengths 22 inches and longer, we suggest 4 bundles to ensure a full and voluminous look.