Returns & Exchanges

At BAISI HAIR, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return policy for unused products in their original packaging. Please ensure all hair bundles and lace products remain in their original state to qualify for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team via email at [email protected] within 30 days of receiving your order to request a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Securely pack the item in its original packaging, ensuring the hair is unused, unwashed, and the lace remains uncut to meet our hygiene and quality standards.

• 3.
  Ship the Item

  Mail your package to the provided return address using a trackable shipping service and share the tracking number with our team for faster processing.

• 4.
  Inspection and Refund

  Once our quality control team inspects and approves the returned items, your refund or exchange will be processed within 5-7 business days to your original payment method.